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Services Marketing, 6/e, is written for students and businesspeople who recognise the vital role that services play in the economy and its future. The advanced economies of the world are now dominated by services, and virtually all companies view service as critical to retaining their customers today and in the future. This edition focuses on knowledge needed to implement service strategies for competitive advantage across industries.

In addition to standard marketing topics (such as pricing), this text introduces students to entirely new topics that include management and measurement of service quality, service recovery, the linking of customer measurement to performance measurement, service blueprinting, customer cocreation, and cross-functional treatment of issues through integration of marketing with disciplines such as operations and human resources. Each of these topics represents pivotal content for tomorrow's businesses as they attempt to build strong relationships with their customers.

• Sales Rank: #26525 in Books
• Brand: Brand: McGraw-Hill/Irwin
• Published on: 2012-03-12
• Original language: English
• Number of items: 1
• Dimensions: 10.60" h x 1.20" w x 8.30" l, 3.05 pounds
• Binding: Hardcover
• 672 pages

Features

• Used Book in Good Condition

About the Author
DWAYNE D. GREMLER, Bowling Green State University, received his MBA and PhD degrees from Arizona State University. He is a passionate advocate for the research and instruction of services marketing issues. He has served as Chair of the American Marketing Association’s Services Marketing Special Interest Group and has helped organize services marketing conferences in Australia, The Netherlands, France, and the United States. He has been the recipient of several research awards and while a professor at the University of Idaho, Dr. Gremler received the First Interstate Bank Student Excellence in Award for teaching, an award determined by students in the College of Business and Economics.

MARY JO BITNER serves as Academic Director for the Center for Services Leadership at Arizona State University. Dr. Bitner was a founding faculty member of the Center for Services Leadership created for the study of services marketing and management. Dr. Bitner has published more than 50 articles and has received a number of awards for her research in leading journals, including the Journal of Marketing, Journal of the Academy of Marketing Science, Journal of Business Research, Journal of Retailing, International Journal of Service Industry Management, and Academy of Management Executive. She has consulted with and presented seminars and workshops for numerous businesses. In 2003, Dr. Bitner was honored with the Career Contributions to the Services Discipline award by the American Marketing Association’s Services Special Interest Group. 

Valarie Zeithaml is the Roy and Alice H. Richards Bicentennial Professor of Marketing and Associate Dean for the MBA Program at the Kenan-Flagler Business School of the University of North Carolina.

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Sent the international edition instead.
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• Sales Rank: #2847894 in Books
• Brand: MacMillan Publishing Company
• Published on: 1991-10
• Ingredients: Example Ingredients
• Original language: English
• Number of items: 1
• Dimensions: 9.00" h x 6.00" w x .75" l,
• Binding: Hardcover
• 216 pages

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• Sales Rank: #5004927 in Books
• Published on: 2015-11-30
• Original language: Spanish
• Number of items: 1
• Dimensions: 10.09" h x .54" w x 4.62" l,
• Binding: Paperback
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• Sales Rank: #1927401 in Books
• Published on: 2015-10-30
• Original language: English
• Number of items: 1
• Dimensions: 9.02" h x .44" w x 5.98" l, .79 pounds
• Binding: Hardcover
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• Sales Rank: #13012 in Books
• Brand: Pro Force
• Published on: 2011-10-05
• Original language: English
• Number of items: 1
• Dimensions: 9.00" h x 6.10" w x 6.00" l, 2.02 pounds
• Binding: Paperback
• 688 pages

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About the Author
The Department of Defense oversees the U.S. Army, Navy, Marine Corps, and Air Force. It is headquartered at the Pentagon.

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By DB BluBlock Productions
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Now there aren't many diagrams or pictures, BUT the ones that are in there are VERY helpful. This book wasn't necessarily designed to be a pictorial demonstration of how to perform medical procedures. The print is kind of small, so I wouldn't use this as a field guide.. but more of a reference to sit and study to assist in diagnosis. When I say that this book is jam packed with information, its JAM PACKED! Of course there are plenty of blank pages at the end to make notes if you choose to do so.

Also, this is the Second Edition.. which is updated through 2008. That said, it has a lot of information about PTSD and common mental conditions with today's combat veterans. A handful of techniques are explained in regards to moving bodies and using casualty baskets. I was ultimately surprised that it went into dentistry with such detail.. which was awesome. What it comes down to is this.. GET THIS BOOK! Especially for the price, it can save a life and keep your family safe when 911 or emergency units aren't available.

43 of 45 people found the following review helpful.
Excellent
By 20ninjas
As a corpsman I used this book while in the field without a medical provider or doctor. Would recommend to anyone in such conditions or planning to be. Very in depth and well rounded for all kinds of conditions, keep in mind it has the background that is for a true special forces operator behind lines with very limited medical support. Can be technical and detailed in some areas. The intro states that it was designed along the lines that if the authors had been in the wilderness with basic skills and no medical support how would they treat their family member if they had "x" condition. The book truly takes that saying to heart.

24 of 25 people found the following review helpful.
SOF Medic Handbook
By Doc Mike
First, I am a retired Army Physician and taught one phase of the Special Forces Medic Course. I am very familiar with this book. This printing is a civilian reprint and quite good. If you have a medical background (ie EMT, LPN or RN) it will be very useful. It is packed with knowledge and can be overwhelming if you have no background in medicine. It should have a place in you Prepper Reference Library. BUT, be aware that this book is not printed on water-proof paper like the issue book. The issue book is water resistant and tear resistant. It is made to be stuffed in a ruck sack or aid bag and survive in an austere environment. Therefore it is more expensive but the cost is worth it if you plan to have this in your BOB and use it in a field setting. It is available thru the Government Printing Office www.bookstore.gpo.gov stock number 008-070-00810-6 and the cost is $59. Make no mistake, the reprint here is excellent and well worth the price. It just won't survive long in your BOB or field medic bag.

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• Original language: French
• Dimensions: 7.60" h x .47" w x 9.84" l,
• Binding: Paperback

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• Sales Rank: #12684630 in Books
• Published on: 2009-12-11
• Original language: English
• Number of items: 1
• Dimensions: 8.50" h x .32" w x 5.51" l, .40 pounds
• Binding: Paperback
• 138 pages

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By McKenzie Loves Books
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